Refund Policy

At BedsCrafters, we want every customer to be completely satisfied with their purchase.
Your comfort and confidence in shopping with us are our top priorities.
This Refund Policy explains how you can return products, request refunds,
and ensure the process is smooth, fast, and hassle-free.

We make it easy for you to shop with confidence, knowing that we’re here
to support you every step of the way.

Eligibility for Refunds

You can request a refund if your order does not meet your expectations.
To be eligible for a refund:

  • The product must be unused and in its original packaging.
  • All accessories, manuals, and included items must be returned.
  • Refund eligibility is based on the delivery date, not the purchase date.
  • Refund requests must be made within 14 days of delivery.

Non-Refundable Items

The following items are not eligible for refunds:

  • Customized or personalized products.
  • Sale items clearly marked as non-refundable.
  • Gift cards or vouchers.

This policy ensures fairness to all customers while maintaining the quality
of our products.

How to Request a Refund

Returning a product is simple. Please follow these steps:

  1. Contact Our Customer Support:
    Email us at Sales@bedscrafters.co.za
    or call 064 729 8084 with your order number and reason for return.
  2. Receive Instructions:
    Our team will provide step-by-step return instructions, including a return
    shipping label if your return qualifies.
  3. Ship the Product Back:
    Pack the item securely in its original packaging, attach the return label,
    and ship it to our fulfillment center.
  4. Inspection and Refund:
    Once the returned item is received and inspected, your refund will be
    processed within 5–7 business days.

Refund Method and Processing Time

  • Refunds are issued to the original payment method used at checkout.
  • Processing time may vary depending on your bank or payment provider.
  • Shipping costs are non-refundable unless the item is faulty or damaged.

Damaged or Faulty Items

If you receive a damaged, defective, or incorrect product, we will resolve
the issue promptly:

  • Contact our support team within 7 days of delivery.
  • Provide clear photos of the damaged or faulty item.
  • We will arrange a replacement or issue a full refund.

For faulty or damaged items, BedsCrafters will cover all return
shipping costs.

Contact Information

For questions or assistance with returns, refunds, or damaged products:

Email:
Sales@bedscrafters.co.za
Phone: 064 729 8084
Store Location:
Corner Granite & River Road – Kyasands
Randburg
Opening Hours
22:00 (GMT+01:00)

We are dedicated to providing a smooth, transparent, and trustworthy shopping
experience for every customer.